Terms&Conditions

The following definitions will be used here: “Your” or “you” means any legal or natural person who will use the service (“Users”) unless otherwise indicated. The definitions of “HELIX”, “we”, “Partners”, “Company”, “our Partners” or “ours” refer to HELIX GROUP, as well as its partners, subsidiaries, unless otherwise indicated.

As a payment service aggregator, HELIX collaborates with licensed financial companies, banks, and other financial institutions to provide its services and achieve its goals. HELIX offers software for processing online payments and also provides information and technical services for sending and receiving payments using alternative payment options. It's important for users to review and understand the terms and conditions of HELIX's services before engaging with them for any payment-related activities.
Our range of services includes, but is not limited to, the following:
1. Assisting with the creation of accounts and providing technical support throughout the process.
2. Ensuring access to transaction management and monitoring tools.
3. Supplying information regarding the status and success of payments.
4. Promptly offering technical support to both you and your customers.
5. Utilizing a variety of available options for withdrawing and receiving payments online.
6. Advising and providing information, as well as technical support, in the event of malfunctions, operational errors, or technical failures that hinder the normal functioning of the service. Please note that this list is not exhaustive, and we strive to provide comprehensive support for all your needs. This Terms & Conditions (“Agreement” or “Terms”) is an agreement between HELIX and you, which applies to the use of HELIX software, as well as any services and products associated with it, accessible through HELIX (collectively referred to as the “Service”). In the event that you do not give your consent to comply with all the terms of this agreement, do not use our Services. Before becoming a member of HELIX, it is important that you carefully read, understand, and accept all the terms and conditions outlined in this Agreement, as well as the Privacy Policy. These documents contain detailed information regarding your rights and obligations as a member. Additionally, we recommend reviewing any other pages or web portals mentioned in this document, as they may contain additional conditions and provisions that are applicable to you as a user of HELIX. It is essential to familiarize yourself with all the provided information to ensure compliance and a clear understanding of your responsibilities within the platform.

To access and utilize our Service, it is necessary to complete the registration process. Each user is permitted to have only one account. Our Services are exclusively available to legal entities or individuals who enter into legally binding agreements that comply with applicable laws. Minors (under 18 years of age) or individuals lacking legal competence are not eligible to access our Service. The HELIX Service is intended solely for personal use. By agreeing to these Terms, you are granted a non-commercial, personal, non-exclusive, revocable, non-assignable, and non-sublicensable right to use the HELIX Service, including the website and its contents, strictly for personal purposes and in accordance with applicable laws and the Terms. Any use of the Service that contradicts these Terms will be considered a violation, which may result in unfavorable consequences for you. Through our partnerships, HELIX offers you the opportunity to facilitate payments, both incoming and outgoing, to third parties. We provide software solutions for information and technical services that enable the processing of online payments. This collaboration allows for seamless and secure transactions, ensuring a smooth payment experience for all parties involved. You agree that all details of cooperation, including tariffs, payouts and terms of interaction, provided by our Partner, will be described in the Merchant Service Agreement, which will contain a personal offer and selected individually. The document will be available to you in your Account. HELIX Services cannot be used if you engage in activities related to child pornography, weapons, drugs, propaganda of sexual / ethnic and / or racial hatred, social discrimination, can offend any person and / or organization; in any way may violate the rights of 3 persons, incl. minors; information that is provided by you and all your actions that you perform using the HELIX Service and our partners cannot be misleading, inaccurate or false; cannot have any connection with the sale of stolen or counterfeit things; must not infringe copyright, trademark, patent, trade secret, or any other rights; cannot violate any regulatory acts, laws, contracts, decrees or statutes; cannot contain any computer applications and programs, viruses that abolish bots, Trojan horses, Easter eggs, worms, or time bombs that can damage, secretly intercept or expropriate any system, data, or any information. The above list is not complete. HELIX has the right to refuse to cooperate with you or terminate it if we deem it necessary, without any explanation. To ensure a smooth and secure payment process, it is important to coordinate the resource from which you plan to make payments when connecting with us. If payments are received from an unapproved resource, we reserve the right to discontinue our services. By using the HELIX service and the services of our partners, you agree to utilize them solely for their intended purpose. It is not permissible to receive payments with the specific intention of transferring funds between personal accounts. If we discover any violation of this policy, we may refuse to cooperate with you and/or terminate our collaboration without providing detailed explanations for our decision. The Company reserves the right, in its discretion, to amend this Agreement at any time by posting amendments on this website. You are responsible for periodically reviewing the amendments on this website, and You are deemed to be aware of such amendments. If You do not agree to the amended terms and conditions, You shall immediately stop using this website.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and up-to-date information when using our website. You must not use our website for any illegal or unauthorized purposes.

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of [Company Name] and is protected by intellectual property laws. You may not reproduce, modify, distribute, or display any part of our website without prior written consent from us. If you have any questions or concerns regarding these Terms & Conditions, please contact us at office@helix.partners.
Last updated: 13/10/2023